With more than three decades of experience in health care leadership, Greg Angle heads the Hospital Corporation of America (HCA) Mountain Division as president. Concurrently, Greg Angle offers expertise to the Utah Hospital Association (UHA) as a board member. At the end of September of 2015, the association hosted the UHA Fall Leadership Conference. For three days, attendees gathered at the Grand Summit Hotel and Conference Center at Canyons Resort to discuss leadership strategies, changing health care environments, and the impact of consumer technology on the sector. Among the presenters was health administration expert Carson F. Dye, FACHE, and health economist Jane Sarasohn-Kahn. The conference also included an awards dinner to honor those demonstrating excellence in the industry. Award recipients came from varying backgrounds, such as health care governance and administration as well as clinical care. Further, accolades were given to professionals excelling in nursing leadership and innovation.
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Currently, Greg Angle serves as the president of the HCA Mountain Division health care system. Greg Angle has been working in the corporate and freestanding healthcare sector for more than 30 years and has a proven track record of improving patient satisfaction and exceeding overall satisfaction targets. Patient satisfaction plays an important role in a hospital’s overall success and, with the implementation of pay-for-performance programs, more and more hospitals are looking to improve their patient satisfaction scores. The following are just a few ways of accomplishing this: - Demonstrate care. Occasions such as doctors avoiding eye contact with patients or off-the-clock nurses ignoring patients can give off an air of indifference that can cripple patient satisfaction. Instead, try making the entire institution seem friendlier and more attentive to patient needs by fostering desired staff behaviors or actions during initial and ongoing training activities. - Improve communication. Although healthcare professionals often have more responsibilities than can fit into their day, properly communicating with patients has the potential to significantly improve satisfaction. Instead of rushing when explaining something or discussing options with a patient’s family, it’s best if physicians employ etiquette-based communication techniques. - Use technology. Given the huge role social media plays in everyday life, hospitals and healthcare professionals can benefit from using social media to maintain patient interaction outside of the hospital. Social media is great for posting health education videos and answering frequently asked questions, all of which help improve patient satisfaction. |
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