Patient satisfaction plays an important role in a hospital’s overall success and, with the implementation of pay-for-performance programs, more and more hospitals are looking to improve their patient satisfaction scores. The following are just a few ways of accomplishing this:
- Demonstrate care. Occasions such as doctors avoiding eye contact with patients or off-the-clock nurses ignoring patients can give off an air of indifference that can cripple patient satisfaction. Instead, try making the entire institution seem friendlier and more attentive to patient needs by fostering desired staff behaviors or actions during initial and ongoing training activities.
- Improve communication. Although healthcare professionals often have more responsibilities than can fit into their day, properly communicating with patients has the potential to significantly improve satisfaction. Instead of rushing when explaining something or discussing options with a patient’s family, it’s best if physicians employ etiquette-based communication techniques.
- Use technology. Given the huge role social media plays in everyday life, hospitals and healthcare professionals can benefit from using social media to maintain patient interaction outside of the hospital. Social media is great for posting health education videos and answering frequently asked questions, all of which help improve patient satisfaction.